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Policies

A. ORDERING INFORMATION

Satisfaction Guarantee

Customer satisfaction is extremely important to us and we want every customer to be completely satisfied with our products. That’s why we offer a 30-day, 100% satisfaction guarantee. If for any reason you wish to return an item, purchased directly from our online store at www.redcupliving.com, we will gladly refund the purchase price within 30 days from the original date of shipment.

Standard Shipping Rates *

To make retail ordering easy we offer standard flat- rate shipping charges

For retail orders up to $50.00 the shipping rate is $3.00

All retail orders over $50.00 ship for FREE (aren’t’ we awesome?!)

Orders usually ship via USPS or UPS Ground. Please allow 5-7 business days for delivery, for items that are currently in stock. Please note that we require a physical shipping address and cannot deliver to PO Boxes. If you require express shipping please contact us for pricing.

* Rates for end-user, retail orders only - shipped to the continental U.S.

Alaska and Hawaii Shipping Rates

Please contact us for pricing. Orders will usually ship via USPS (since we can’t ship “ground” to Hawaii).

International Shipping Rates

Unfortunately, at this time, we are unable to ship to locations outside the United Sates. However, we hope to change this very soon.

Exchanges, Credits & Returns

We will gladly make an exchange or refund any item, purchased directly from our online store at www.redcupliving.com, for a period of 30 days from the original date of shipment. We are unable to process exchanges, credits or refunds for items purchased from our associated Wholesale Partners. (Please contact them directly.)

All returns must be in original, new, re-sellable condition and include all of the original contents; and must be received by Red Cup Living in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/restocking fee up to 100% of purchase price.

Refunds will be made for the product amount only (shipping charges are not refundable) using the original payment method. Free shipping promotions and other coupons, offers and discounts may be deducted from your refund.

To exchange a product, or return an item for refund, please email hello@redcupliving.com and we will provide return authorization instructions.

For items damaged in transit please contact us within 5 business days of receipt of order. We will have the damaged item picked up and replaced at no cost to you.

Please allow 2-3 weeks for your exchange, credit or return to be processed.

Returned Shipments

If you are unable to receive your order, or have given an incorrect delivery address, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that we incur. Please double check and verify your address on each order you place.

B.  TERMS OF USE

The following are the Terms of Use that govern use of the Red Cup Living website www.redcupliving.com (the “Website”) and the sale of products and services offered on this Website are governed by these terms and conditions (“Terms of Use”) set forth below.  Your use of this Website in any manner constitutes your acknowledgement that you have read the Terms of Use and that you agree to follow and be bound by them. Red Cup Living, LLC reserves the right to modify or change the Terms of Use at any time without prior notice to you. Please visit this page periodically to review the terms of your use.

Use Restrictions
You may access and view the Content (as defined below) appearing on this Website for personal, non-commercial use only. You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that you (a) retain all copyright, trademark or other proprietary notices contained on the Content, (b) do not modify or alter the Content in any way and (c) do not distribute, modify, transmit, reuse, repost or use the text for public or commercial purposes, unless you have obtained prior, written permission. Red Cup Living, LLC reserves complete title and full intellectual property rights in any Content that you download from this Website.

Consent to Jurisdiction
Any claim relating to the use of this site and the materials contained herein is governed by the laws of the State of Arizona. Use of the site constitutes your consent to the exclusive jurisdiction of the state and federal courts located in Phoenix, Arizona.

Proprietary Rights
The Red Cup Living logo and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of their respective owners. You may not use, reproduce or copy such logos in any manner without the prior consent of the owner.

The entire contents of this Website, including text, images, photographs, illustrations, icons, graphics, headers, data, information and software (collectively “Content”) are subject to copyright, trademark or other proprietary rights held by Red Cup Living, LLC. All Content is copyrighted as a collective work under the U.S. and international copyright laws.

Disclaimers
Red Cup Living, LLC provides all Content on this Website “as is” without warranties of any kind, either express or implied including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Red Cup Living, LLC does not represent or warrant that this Website is free from errors, defects, design flaws or omissions or from viruses or other harmful components.

Limitations of Liability
Red Cup Living, LLC and/or any third parties who helped create, produce or deliver the site are not liable for any damage you may suffer when you use the Website. Red Cup Living, LLC is not liable for direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of the site.

Modification of Content
Red Cup Living, LLC attempts to ensure that the Content on this Website is complete and current.  Red Cup Living, LLC does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Red Cup Living, LLC reserves the right to correct any error, inaccuracy or omission or to change or update our policies or the Content without prior notice to you.

C.  PRIVACY POLICY           

This Privacy Policy is to help you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it. We may update this policy from time to time. Please visit this page periodically to review any changes to this privacy policy.

Ensuring Information Security
Red Cup Living, LLC will always maintain practices to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to our employees or authorized service providers who need it to carry out their business functions. All credit card information is transmitted online using industry standard security measures called SSL (secure socket layer encryption).

Information Collection
We gather customer information needed to administer our business, provide superior customer service and communicate offers on merchandise that we believe will be of interest to you. In order to best serve you, we may gather information from you in a few instances. When you purchase items, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status.

Information Sharing
We do not rent or sell customer information to anyone. If necessary, we may share customer information with trusted service providers only to provide operational or other support services. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable laws or when we otherwise believe in good faith that the law requires it. In the event of a sale of all or part of one of our businesses, we may share customer information related to that business as part of the transaction.

Rev. Date:  May 1, 2012